Reports Analyst
WHAT DOES A QUALITY ANALYST DO? A quality analyst serves as a Quality Reviewer who performs and unbiased, consistent, and accurate review of all assigned work. In this role, you will be responsible for performing technical quality review of employee staff work involving customer contact by paper or phone. You will be required to evaluate this work based on accuracy and customer impact, adherence to regulation and procedure, and professionalism. You will also be required to identify emerging issues and elevate procedural conflicts or inaccuracies. As a Quality Analyst you will:
Monitor telephone calls and/or review paper cases, evaluate the effectiveness of contacts/paper cases, independently determine functions requiring additional review and forward those recommendations to the PAS Manager. Conduct review of work processes, programs, studies of workflow, etc. to achieve the objectives outlined by the Manager, PAS, Compliance, or the Quality Assurance Program Manager. Use monitors, review cases, programs, work process or workflow studies to prepare reports summarizing activities and identifying quality problem areas and recommend solutions for problems. Use quality information as well as local diagnostic reports to identify trends affecting quality. Make presentations and brief the PAS or Compliance Program Manager concerning program problems, and seek management approval and cooperation in implementing quality enhancement activities. Brief the Manager, Compliance, and PAS Manager on tax law and procedural topics that need special attention based on identified trends, deficiencies, and forecasts of upcoming taxpayer needs Develop innovative ideas to promote quality within the SB/SE and W&I operation. Provide input on changes in methods, procedures and techniques to improve baseline measures and Employee/organizational efficiency for assigned functions. Analyze the impact of the formal compliance training program on quality of work and work products.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov You must meet the following requirements by the closing date of this announcement. GS-9 LEVEL:
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes:
Experience interpreting and applying the Compliance Internal Revenue Manuals (IRMs) to provide technical assistance; Experience applying the methods, precedents, and guidelines related to individual and/or business accounts and the specialization of the assigned workload ; Experience utilizing self-directed inventory management procedures to complete reviews and research accounts; Experience with cross-functional programs and their interrelationship with assigned program to conduct pre-selected reviews; Experience using technical methods and practices such as program analysis, process analysis, management reporting procedures and available system capabilities to resolve operating problems, and provide statistical data or other management information reports; Experience in recognizing tax issues that impact assigned programs in order to make recommendations; Experience using oral and written communications to exchange information, prepare reports, explain program differences and recommend improvements and/or corrective action. OR You may substitute education for specialized experience as follows:
A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work; OR 2 full years of progressively higher level graduate education leading to a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work; OR LL.B. or J.D., if related.For Grades 5 through 11:
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:
You must have been at the GS-07 level for 52 weeks (time-in-grade requirement).
Estimated Salary: $20 to $28 per hour based on qualifications.
Monitor telephone calls and/or review paper cases, evaluate the effectiveness of contacts/paper cases, independently determine functions requiring additional review and forward those recommendations to the PAS Manager. Conduct review of work processes, programs, studies of workflow, etc. to achieve the objectives outlined by the Manager, PAS, Compliance, or the Quality Assurance Program Manager. Use monitors, review cases, programs, work process or workflow studies to prepare reports summarizing activities and identifying quality problem areas and recommend solutions for problems. Use quality information as well as local diagnostic reports to identify trends affecting quality. Make presentations and brief the PAS or Compliance Program Manager concerning program problems, and seek management approval and cooperation in implementing quality enhancement activities. Brief the Manager, Compliance, and PAS Manager on tax law and procedural topics that need special attention based on identified trends, deficiencies, and forecasts of upcoming taxpayer needs Develop innovative ideas to promote quality within the SB/SE and W&I operation. Provide input on changes in methods, procedures and techniques to improve baseline measures and Employee/organizational efficiency for assigned functions. Analyze the impact of the formal compliance training program on quality of work and work products.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov You must meet the following requirements by the closing date of this announcement. GS-9 LEVEL:
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes:
Experience interpreting and applying the Compliance Internal Revenue Manuals (IRMs) to provide technical assistance; Experience applying the methods, precedents, and guidelines related to individual and/or business accounts and the specialization of the assigned workload ; Experience utilizing self-directed inventory management procedures to complete reviews and research accounts; Experience with cross-functional programs and their interrelationship with assigned program to conduct pre-selected reviews; Experience using technical methods and practices such as program analysis, process analysis, management reporting procedures and available system capabilities to resolve operating problems, and provide statistical data or other management information reports; Experience in recognizing tax issues that impact assigned programs in order to make recommendations; Experience using oral and written communications to exchange information, prepare reports, explain program differences and recommend improvements and/or corrective action. OR You may substitute education for specialized experience as follows:
A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work; OR 2 full years of progressively higher level graduate education leading to a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work; OR LL.B. or J.D., if related.For Grades 5 through 11:
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.In addition to the above requirements, you must meet the following, if applicable:
You must have been at the GS-07 level for 52 weeks (time-in-grade requirement).
- Department:
0501 Financial Administration And Program - Salary Range:
$55,003 to $71,505 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
